Australian operational software
Mate HQ builds practical software for businesses with complex operations—from sales and warehousing to returns, field work and compliance. Replace spreadsheets, disconnected systems and legacy software without rebuilding everything at once.
Built in real operations, not a lab
The Mate HQ product family
Each product solves a specific operational problem. They can stand alone, connect with existing systems, and progressively become part of a wider Mate HQ environment.
Connect Shopify sales, purchasing, inventory, warehousing, fulfilment and B2B operations in one system built for growing merchants.
Manage the complete post-sale lifecycle—from return requests and exchanges to diagnostics, repairs, multi-location transfers and dangerous-goods compliance.
Bring scheduling, dispatch, fleet, compliance, maintenance, job costing and field operations together in one modern system.
Account customers, contract pricing, quoting, approvals, quick ordering and self-service purchasing connected to wider commerce operations.
Our approach
Operational software cannot ignore the systems, people and processes already keeping the business moving. Mate HQ products are designed to integrate first, prove value, and progressively take over where it makes sense.
Plan your next workflowTarget the workflow creating the most manual work, risk or delay—not an abstract whole-of-business replacement.
Integrate with Shopify, legacy ERPs, carrier systems, databases and established processes rather than forcing a big-bang migration.
Add connected workflows once teams are comfortable and the operational benefit is measurable.
Why Mate HQ
The real system includes the customer-service desk, the warehouse aisle, the workshop, the vehicle, the job site and the accounting handoff. Our products are designed around that complete operation.
Designed around actual operational workflows—not generic templates or theoretical processes.
Complex approvals, integrations, locations, inventory and reporting without unnecessary enterprise overhead.
Bring sales, warehouse, service, field work and management visibility together instead of adding another disconnected app.
Modernise progressively, keep reliable systems running, and move ownership only when the new workflow is ready.
Founder note
“We build the software we wish operational teams already had.”
Built from inside real operations
Mate HQ grew from building internal software for teams dealing with e-commerce, warehousing, customer service, IT, compliance and complex post-sale operations. The products are developed alongside the people who use them—not handed down from a generic ERP playbook.
Frequently asked
Each product can stand alone. They share a common operational philosophy and can connect where doing so removes duplicate data or manual handoffs.
Yes. The products are designed to coexist with platforms such as Shopify, carrier services, accounting tools, databases and legacy operational systems.
No. Mate HQ favours progressive modernisation: start with one valuable workflow, integrate with what already works, and expand when the new process is proven.
ReturnMate covers post-sale operations, CraneMate covers crane and heavy-lift operations, TradeMate covers B2B commerce, and ERP Mate is the wider Shopify commerce and operations direction.
Contact
Tell us where the work is getting stuck. We will point you to the relevant product—or identify whether a progressive integration plan makes more sense.
Get started